Telephony settings

Trunks

A trunk is the link between your call center and the carrier that actually moves the call. Without one, nothing rings. Manage them under Settings > Trunks.

The Trunks tab. Each trunk shows its host, transport, direction, and whether keepalive reports it reachable.
The Trunks tab. Each trunk shows its host, transport, direction, and whether keepalive reports it reachable.

Adding a trunk

Status

Each trunk shows whether it is up.

Recording policy

Recording is set per trunk, not per call:

PolicyWhat happens
AlwaysEvery call on this trunk is recorded
On demand
OffNo recording

The badge on a trunk row shows its current policy. Recordings are played back from Call history.