Telephony settings

Outbound routes

An outbound route matches the number an agent dials and sends the call out over the right trunk, rewriting the number first if the carrier expects a different format.

An outbound route open on its dial pattern, with a test number showing what the carrier would receive.
An outbound route open on its dial pattern, with a test number showing what the carrier would receive.

Dial patterns

A pattern decides which numbers a route claims.

Number rewriting

Order of evaluation

Routes send calls to a trunk. See Trunks.