Telephony settings

DIDs

A DID is an inbound number. Adding one tells the call center what to do when someone dials it.

The DIDs tab: each number, the call flow it enters, and the trunk it arrives on.
The DIDs tab: each number, the call flow it enters, and the trunk it arrives on.

Mapping a number

A number with no destination goes nowhere, so map it as soon as you add it.

Destinations are built in Call flows.