Telephony settings

Queues

The Queues tab with a queue open on its distribution strategy, hold music and announcements.
The Queues tab with a queue open on its distribution strategy, hold music and announcements.

Creating a queue

Members

Add the extensions that answer for this queue.

Agents see their own membership in the agent console.

Hold policy

Music on hold

Pick the class that plays while a caller waits. See Music on hold.

Callers reach a queue through the Queue node in a call flow. Queue performance is reported under Reports.