> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.hams.ai/omni-channel/ai-agent/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.hams.ai/_mcp/server.

# AI Agent

## Docs

- [Assistants](https://docs.hams.ai/omni-channel/ai-agent/assistants.md): Create an AI agent, set its instructions and behavior, and assign it to conversations.
- [Knowledge and documents](https://docs.hams.ai/omni-channel/ai-agent/knowledge.md): Add web pages and PDF files that an AI agent uses to answer customers.
- [FAQ and responses](https://docs.hams.ai/omni-channel/ai-agent/faq.md): Review, add, and edit the question and answer pairs that an AI agent searches.
- [Scenarios](https://docs.hams.ai/omni-channel/ai-agent/scenarios.md): Send a specific type of request to a sub-agent that has its own instructions.
- [Tools](https://docs.hams.ai/omni-channel/ai-agent/tools.md): Give an AI agent actions that it can do in a conversation, and connect it to your own API.
- [Playground](https://docs.hams.ai/omni-channel/ai-agent/playground.md): Test an AI agent in a chat or on a call before it answers customers.
- [AI agent reports](https://docs.hams.ai/omni-channel/ai-agent/reports.md): Read the AI agent report, see the CSAT of your AI agents, and find the cause of a bad answer.